Shipping and Returns
Order Confirmation:
As soon as you place your order online you will receive an order confirmation e-mail. Please carefully review this email.
- Your credit card will be pre-authorized for the purchase
- As soon as we receive your order we automatically verify that the item is in stock and available for immediate shipment. In the event that an item becomes unavailable, the pre-authorization will be voided, and we will notify you via email.
- It is a customer's responsibility to read the Order Confirmation carefully and ensure the model/filament, color, options chosen are correct.
- If you have applied for financing with TimePayment, please read the equipment description carefully prior to signing any agreement.
- If your item is on backorder or unavailable we will void the card authorization and promptly reach out to you via phone or e-mail.
- By placing an order you acknowledge that the item is exactly what you need any returns as a result of buyers remorse will be your responsibility. Please see Cancellations sections for information on returns.
If you cancel an in-stock order--after you have agreed to our terms via email and we have processed your order for shipment--there will be a 3.5% credit card processing fee, or 5.9% if it's through Shopify installments, as this is the non-refundable fee charged to us.
Please see Cancellation & Returns for returns policy on any item which is later found not to fit your needs, or cancellation on any built-to-order/Custom Made items.
As an authorized reseller, Stellar Pyxidis 3D honors the return, refund and warranty policy of each brand manufacturer in our store.Order Shipment:
If your item is in stock:
- Your order will usually ship within 5 business days from the order confirmation date (some brands & manufacturers ship slower).
- We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when placing your order.
- Some heavy items are shipped via freight: delivery time is approximately 5-10 business days.
- Manufacturer or us cannot provide any guaranteed delivery dates. Please ensure you order early enough to meet any deadlines so as to avoid any inconvenience.
- Depending on the freight carrier, remote locations may not be serviced every day and you will be asked to be available on a specific day to receive shipment.
- Freight shipping companies do not work on weekends and deliveries are generally made within a 4-hour window between 8am and 5pm.
- Please feel free to inquire if you do not receive the tracking information, since the email we send you may sometimes end up in your junk or other folders.
- Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. We will immediately inform you if this is the case and obtain your permission to proceed.
Please note some large items may take longer than 5 business days to ship, as we need to ensure they are crated safely to avoid transit damage.
Customized items also possess lead times of approximately 2-4 weeks as they are built to order. Custom made items may not be canceled once in production. Cancelling a custom order while in production annuls any refunds. No exceptions.
Rest assured we will always do our very best to ensure the promptest delivery. Guaranteed shipment dates and express service may be available, please let us know if you need rush service.
If your order is in stock and charged to your credit card, it will be dispatched within 1-3 business days from the order date. Free shipping is available to continental United States, and applies to all locations for weight 0lb–70lbs. Additionally shipping charges may apply to Alaska and Hawaii. You will receive tracking information via email within 24 hours of shipment. If you do not receive tracking details within six business days, please get in touch with us at support@StellarPyxidis3d.com.
Cancellations, Refunds, & Returns:
PLEASE DO NOT ASSEMBLE OR USE ANY ITEM YOU WISH TO RETURN. WE DO NOT RESELL USED ITEMS AND WILL NOT ACCEPT RETURNS ON ANY ASSEMBLED OR USED ITEMS.
We want you to be completely satisfied with your order. It is important you familiarize yourself with brands or types of products which allow returns. Most purchases may be canceled at no cost prior to shipment. Only unused, factory-sealed items can be returned within 5 days
For opened or partially used items, including filament and resin, our "No Returns Accepted" policy applies. Shipped orders that are eligible for return necessitate payment for return shipping. Refunds will be issued to the original payment method used.
In the event any product from the above bulleted categories or brands arrives damaged, a replacement or repair will be offered. We strive to always make things right. However, no returns/cancellations will be permitted simply because of transit damage or freight transit loss. No one wishes for things to go wrong with third parties/carriers, but these things happen and must be accepted as part of doing business. No exceptions.
If there are any third party or carrier errors, you agree to let us help you resolve these in a timely manner.
For all other products or brands not listed above, should you decide to cancel once a product has already shipped:
- All returnable items must be returned within 30 days of product receipt.
- The product must be in its original packaging, unopened, and unused.
- You (the buyer) will be responsible for all shipping charges, including return shipping and a manufacturer's 20% restocking fees, as well as 3.5% credit card processing fee, or 5.9% if it's through Shopify installments, as this is the non-refundable fee charged to us.
- The refund will be processed once the item has been received at the warehouse in good condition.
- Any damaged, used, or unsaleable product condition will not be refunded. Please do not open the package, use the product, or assemble it in any way.
Note that customized items and some brands have a no-return policy.
Are Credit Card and Shoppay Installments Fees Refundable?
No, they are not. If you cancel an order that we have processed and / or shipped, credit card or Shopify Installment processing fees will be deducted from your refund.
- 2.9% for credit or debit cards
- 5.9% for Shopify Installment plans
Your card or Shopify Installment charge us these non-refundable fees, which we simply pass onto you should you decide to cancel an order.